Return Policy
We want our customers to be happy with their products. If for some reason you are unsatisfied with the
goods you have received; we will gladly refund you the price of the product (excluding shipping) if the
item(s) have been returned to us in its original condition within the refund period. If you wish to make a
return, please email us at contact@myspicemarket.com with your name and order number within 14
working days of receiving the goods requesting a refund. Any refund requests made after the 14-day
period will be denied unless the goods purchased are deemed faulty.
The customer is responsible for covering the cost of returning the goods and will have a duty of care for
the goods during the refund period. Items being returned should be sent in their original packaging along
with the original price tags, labels and invoices. We strongly advise that the return packets are carefully
and adequately packaged so that potential damage to the goods in transit can be limited. Refunds for
returns will only be processed upon the arrival of returned goods to My Spice Market warehouse at 16
Glenabbey Avenue, Newtownabbey, BT37 0YP within 14 days after the written notification. Refunds will
be credited back onto the same payment method used at the time of purchase; after your refund has
been processed, please allow 5 working days for payment to be credited.
In the case where the goods you have received have been sent to you in error or does not match those
you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the
changes and setting out your options, you should contact us as soon as possible to arrange a return. You
will be given the option to have the goods replaced with those ordered (if available) or to be refunded
through the payment method used by you when purchasing the goods. Refunds and replacements will
be issued upon our receipt of the returned goods.
My Spice Market reserves the right to exercise discretion with respect to any returns made.
Faulty Goods
Although we take the greatest of care to make sure that your order is sent to you undamaged,
sometimes accidents can happen. If you receive goods that are damaged or defective; please email us
at contact@myspicemarket.com as soon as possible with your name, your order number and an image
of the damaged product(s) attached. If the image that you send proves the product to be damaged or
under quality, we will refund you the price of the product excluding the cost of shipping. We may in
certain instances request for the faulty goods to be mailed back to our nominated address before a
refund can be processed, in such cases the cost of shipping will be the responsibility of My Spice
Market.
If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery
note to the effect that the goods have been damaged. In any event, you should report such damage to
My Spice Market within 48 hours and arrange for a return. Upon receipt of the returned goods, the price
of the goods excluding delivery, as paid by you, will be refunded to you through the payment method
used at time of purchase.
Under the Consumer Rights Act 2015 goods that are deemed not perishable must be – as described, fit
for purpose and of satisfactory quality. During the expected lifespan of such products your legal rights
entitle you to get an immediate refund if your goods are faulty, up to 30 days.
However, if these goods develop faults within their warranty period, you are also entitled to a repair or
replacement at our discretion under the terms of the product’s warranty. For faulty goods deemed
perishable the Consumer Rights Act 2015 states that perishable goods are not entitled to the statutory
30-day right to reject. The time limit of such goods is limited in instances where the goods are perishable
and is therefore determined by how long it is reasonable to have expected the goods to last, for example
but not limited to ‘use by date’. As a result, we ask that you check your delivery as soon as delivered and
arrange return with the driver and you are not obliged to accept faulty perishable food. Upon receipt of
the returned goods, the price of the goods excluding delivery, as paid by you, will be refunded to you
through the payment method used at the time of purchase.
Exchanges
My Spice Market does not offer product exchanges. However, if you do change your mind about the
goods received please do not hesitate to make a return that is in line with our Returns Policy stated
above.
If you have received a defective or damaged product, we can offer you a replacement of the same item;
simply email our customer service team at contact@myspicemarket.com with your name, order number
and a photo of the damaged item(s) to request your replacement.
We may in certain circumstances request for the faulty goods to be mailed back to our nominated
address before your replacement item(s) are sent; in these instances, the cost of shipping will be the
responsibility of My Spice Market.
goods you have received; we will gladly refund you the price of the product (excluding shipping) if the
item(s) have been returned to us in its original condition within the refund period. If you wish to make a
return, please email us at contact@myspicemarket.com with your name and order number within 14
working days of receiving the goods requesting a refund. Any refund requests made after the 14-day
period will be denied unless the goods purchased are deemed faulty.
The customer is responsible for covering the cost of returning the goods and will have a duty of care for
the goods during the refund period. Items being returned should be sent in their original packaging along
with the original price tags, labels and invoices. We strongly advise that the return packets are carefully
and adequately packaged so that potential damage to the goods in transit can be limited. Refunds for
returns will only be processed upon the arrival of returned goods to My Spice Market warehouse at 16
Glenabbey Avenue, Newtownabbey, BT37 0YP within 14 days after the written notification. Refunds will
be credited back onto the same payment method used at the time of purchase; after your refund has
been processed, please allow 5 working days for payment to be credited.
In the case where the goods you have received have been sent to you in error or does not match those
you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the
changes and setting out your options, you should contact us as soon as possible to arrange a return. You
will be given the option to have the goods replaced with those ordered (if available) or to be refunded
through the payment method used by you when purchasing the goods. Refunds and replacements will
be issued upon our receipt of the returned goods.
My Spice Market reserves the right to exercise discretion with respect to any returns made.
Faulty Goods
Although we take the greatest of care to make sure that your order is sent to you undamaged,
sometimes accidents can happen. If you receive goods that are damaged or defective; please email us
at contact@myspicemarket.com as soon as possible with your name, your order number and an image
of the damaged product(s) attached. If the image that you send proves the product to be damaged or
under quality, we will refund you the price of the product excluding the cost of shipping. We may in
certain instances request for the faulty goods to be mailed back to our nominated address before a
refund can be processed, in such cases the cost of shipping will be the responsibility of My Spice
Market.
If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery
note to the effect that the goods have been damaged. In any event, you should report such damage to
My Spice Market within 48 hours and arrange for a return. Upon receipt of the returned goods, the price
of the goods excluding delivery, as paid by you, will be refunded to you through the payment method
used at time of purchase.
Under the Consumer Rights Act 2015 goods that are deemed not perishable must be – as described, fit
for purpose and of satisfactory quality. During the expected lifespan of such products your legal rights
entitle you to get an immediate refund if your goods are faulty, up to 30 days.
However, if these goods develop faults within their warranty period, you are also entitled to a repair or
replacement at our discretion under the terms of the product’s warranty. For faulty goods deemed
perishable the Consumer Rights Act 2015 states that perishable goods are not entitled to the statutory
30-day right to reject. The time limit of such goods is limited in instances where the goods are perishable
and is therefore determined by how long it is reasonable to have expected the goods to last, for example
but not limited to ‘use by date’. As a result, we ask that you check your delivery as soon as delivered and
arrange return with the driver and you are not obliged to accept faulty perishable food. Upon receipt of
the returned goods, the price of the goods excluding delivery, as paid by you, will be refunded to you
through the payment method used at the time of purchase.
Exchanges
My Spice Market does not offer product exchanges. However, if you do change your mind about the
goods received please do not hesitate to make a return that is in line with our Returns Policy stated
above.
If you have received a defective or damaged product, we can offer you a replacement of the same item;
simply email our customer service team at contact@myspicemarket.com with your name, order number
and a photo of the damaged item(s) to request your replacement.
We may in certain circumstances request for the faulty goods to be mailed back to our nominated
address before your replacement item(s) are sent; in these instances, the cost of shipping will be the
responsibility of My Spice Market.
