Terms of use
Please read these Terms of use and service carefully before using the website and services offered by
My Spice Market. Myspicemarket.com (the “Website” or “Site”) is operated by Bala Ji Retail Group
Limited (the “Company” “we” or “us”). Bala Ji Retail Group Limited is registered in the Northern Ireland
under the company number NI691421. Our registered office is at 16 Glenabbey Avenue, Newtownabbey,
BT37 0YP.
Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon
your first use of the Website (www.myspicemarket.com). If you do not agree to be bound by these terms
and conditions, you should stop using the Website immediately.
In these terms and conditions, the User or Users (“you”) means any third party that accesses the
Website and is not either (i) employed by Bala Ji Retail Group Limited and acting in the course of their
employment or (ii) engaged as a consultant or otherwise providing services to Bala Ji Retail Group
Limited and accessing the Website in connection with the provision of such services.
By using the Website and agreeing to these terms and conditions, you represent and warrant that you
are at least 18 years of age.
Intellectual property and acceptable use
All Content included on the Website, unless uploaded by Users, is the property of the company, our
affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics,
images, audio, video, software, data compilations, page layout, underlying code and software and any
other form of information capable of being stored in a computer that appears on or forms part of this
Website, including any such content uploaded by Users. By continuing to use the Website you
acknowledge that such Content is protected by copyright, trademarks, database rights and other
intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel,
or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without
the owner's prior written permission.
You may, for your own personal, non-commercial use only, retrieve, display and view the Content on a
computer screen. You must not otherwise reproduce, modify, copy, distribute or use for commercial
purposes any Content without the written permission of the company.
Prohibited use
You may not use the Website for any of the following purposes:
· in any way which causes, or may cause, damage to the Website or interferes with any other person's
use or enjoyment of the Website;
· in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable
or in breach of any applicable law, regulation, governmental order;
· Making, transmitting or storing electronic copies of Content protected by copyright without the
permission of the owner.
Use of Communications Facilities
When using site forms or any other system on the website you should do so in accordance with
the following rules:
· You must not use obscene or vulgar language;
· You must not submit content that is unlawful or otherwise objectionable. This includes, but is not limited
to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
· You must not submit content that is intended to promote or incite violence;
· The means by which you identify yourself must not violate these terms of use or any applicable laws;
· You must not impersonate other people, particularly employees and representatives of My Spice Market
or our affiliates; and
· You must not use our system for unauthorised mass-communication such as "spam"or "junk mails".
Additionally, you acknowledge that the company reserves the right to monitor any and all
communications made to us or using our system.
Registration
To register on the Site you must be over 18 years of age.
When registering with the Site your email address is essential for us to be able to supply you with
important information such as order confirmations, and changes to the service. By registering with us,
you accept that your email address may be used to supply you with such information.
You must ensure that the details provided by you on registration or at any time are correct and complete.
Please inform us of any changes to your information by emailing us at contact@myspicemarket.com to
ensure that our records are correct.
We may suspend or cancel your registration with immediate effect for any reasonable purposes,
including but not limited to your breach of these terms and conditions.
You may cancel your registration at any time by informing us in writing via the email
contact@myspicemarket.com. If you do so, you must immediately stop using the Website. Cancellation
or suspension of your registration does not affect any statutory rights.
Information You Give Us
You agree that you have provided, and will continue to provide accurate up to date, and complete
information about yourself. We need this information to provide you with the Goods and Services.
We will use our reasonable endeavours to respond to any point of dissatisfaction by you provided you
contact us within 30 days of purchase. By submitting your email address to us you agree to receive
marketing material from My Spice Market from time to time. You can unsubscribe or update your
preferences at any time.
To comply with the new GDPR laws – if you do not wish to receive emails from us please let us know by
unsubscribing, you may request any information we have on you and we will send it to you if requested,
if you wish to remove any data from our system, please inform us by email at
contact@myspicemarket.com
By using our site you agree to the use of cookies to track site usage, abandoned basket & purchases for
improvements and marketing purposes.
Password and security
When you register to use the Site you will be asked to create a password. You must keep this password
confidential and must not disclose it or share it with anyone. You will be responsible for all activities and
orders that occur or are submitted under your password. If you know or suspect that someone else
knows your password you should notify our customer support team by
emailing contact@myspicemarket.com.
If My Spice Market has reason to believe that there is likely to be a breach of security or misuse of the
Site, we may require you to change your password or we may suspend your account.
Website Cookies
This site uses cookies to better your experience while visiting the website. As required by legislation,
where applicable this site uses a cookie control system, allowing you to give explicit permission or to
deny the use of /saving of cookies on their computer/device. For full details of how we use cookies
please refer to our Privacy Policy.
Privacy Policy
We are committed to protecting your right to privacy. If you wish to find out more about how we deal with
your personal data, please see our full Privacy Policy.
Third Party Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the
control of this company or that of our affiliates. We assume no responsibility for the content of such
websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this website does not imply any endorsement of the sites
themselves or of those in control of them.
Accessing My Spice Market
Although likely a rare occurrence, there may be occasions when the Site is unavailable to you. During
which time we shall not be liable to you for any losses, damages, costs or expenses arising from or in
connection with any suspension or unavailability of the Site at any time or for any period.
We rely on third party providers (such as network providers, data centres and telecommunication
providers) to make the Site and the content therein available to you. Whilst we take all reasonable steps
available to provide you with a good level of service, you acknowledge and agree that we do not warrant
that the Site shall be uninterrupted or fault-free at all times. We shall not be liable in any way for any
losses you may suffer as a result of delays or failures of the Site as a result of our service providers.
From time to time, we may restrict access to the Site and to users who have registered with us. Any
personal data and other information provided by you will be processed by us in accordance with
our Privacy policy. By providing any such personal data or other information you agree to the terms of
our Privacy policy.
Goods, Pricing and Availability
Whilst every effort has been made to ensure that all graphical representations and descriptions of goods
available from the Site correspond to the actual goods, We are not responsible for any variations from
these descriptions. This does not exclude our liability for mistakes due to negligence on our part and
refers only to variations of the correct goods, not different goods altogether.
We do our utmost to ensure that prices displayed on the site are correct and up to date. However, our
site contains a large number of products, and it is always possible that, despite our best efforts, some of
the products listed on our site may be incorrectly priced. In the instance, where you have been
incorrectly charged please email our Customer Support team at contact@myspicemarket.com with your
name and order number and we will arrange for a correction to be applied to the payment method that
was originally used at time of purchase.
Any typographical, clerical or other error or omission in any sales literature, quotation, price list,
acceptance of offer, invoice or other document or information issued by us shall be subject to correction
without any liability on our part.
No statement, description, warranty condition or recommendation contained in the website, price list,
advertisement, communication or made verbally by any of the company’s agents or employees shall be
construed to enlarge, vary or override in any way thereof any of these conditions.
In the event that prices are changed during the period between an order being placed for goods and us
processing that order and taking payment, the company will do its utmost within reason to contact you
prior to your order being processed with details of the new price. We are under no obligation to provide
the product to you at the incorrect (lower) price. The company reserves the right to cancel any orders
placed at that price and return in full any payment received.
All prices on the website do include any applicable VAT and reflect the current rate.
No Reliance on Information
Although we make reasonable efforts to update the information on our site, we make no representation,
warranty or guarantee, whether express or implied, that the content on our site is accurate, complete or
up-to-date. We have no obligation to verify the content of such information or to edit any such information
provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy,
or reliability of any third party details and you acknowledge that any reliance on such information will be
at your own risk.
Product Purchases and Payment
Product purchases can only be made through the online ordering facility on the website. The ordering
facility and our communications to you in relation to any order or contract will be in the English
language. The ordering facility allows you to review your order and make any corrections before
submitting it to us. For each product in which you click “add to cart” you are given the opportunity to
review the quantity and cost of each item in your shopping cart when you choose to view your basket
details by clicking the basket icon. You can change your order, or cancel the purchase of each of the
products completely, at this stage, or at any time before clicking Pay Now. By submitting the order you
confirm that you have made any corrections necessary to your order.
Your submission of an order amounts to an offer to enter a contract to buy the products from us; you
cannot then withdraw or cancel your order except as stated below.
Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are,
however, subject to availability and market conditions and we do not always know if a product is or will
be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we
may offer a reasonable substitute. You may reject that substitute within seven days from receiving the
product, in which case we will refund the full amount paid once the product has been returned to our
nominated address at a cost to us. If we do not offer a substitute, we will remove the product from your
order so that you are not charged or, if you have paid already, we will refund you the price. We will,
however, bear no liability for unavailability of products.
Ordering a Product from us carries with it the obligation to pay for it unless we receive from you a
cancellation of or change to your orders before order dispatch. You remain responsible for ensuring that
any such change or cancellation is not only transmitted by you, but received by us, before the order is
dispatched. We reserve the right to deliver and charge in full for any order unless we have received
notice of cancellation before order dispatch. For any payments you have made for orders which have
been properly cancelled, a credit will be applied to the original payment method used at the time of
purchase.
We reserve the right to cancel purchases, for any reason prior to processing payment and dispatch. If
purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation
to those purchases.
If you wish to purchase from the Site, you must ensure that we are provided with details of a valid
payment method. We accept payments from PayPal, Visa, Mastercard and American Express debit and
credit cards; please check your service provider for their usage terms and conditions.
Payments made to this site are done so through the Shopify Payments gateway. As part of the payment
services provided by Shopify Payment, they will collect and process your Cardholder Data and in doing
so they may transmit or possess the data outside ours or your jurisdiction, and it may be subject to
disclosure as required by applicable law.
We reserve the right to suspend deliveries to you if we are refused authority from your card issuer for
payment, or we reasonably believe that payment will be refused. You agree to compensate us in full
against any and all reasonable costs and expenses (including reasonable legal) costs and expenses that
we may incur in obtaining payments due from you that you have not made in accordance with your
agreement with us as set out in these Terms and Conditions.
Returns and Cancellations of Orders
We want our customers to be satisfied with their products but understand that sometimes circumstances
mean orders need to be cancelled or products returned. Full details on our Returns
Policy and Cancellation Policy can be found on our website.
Disclaimers
We may make improvements or changes to Our Website, the Content, or to any of the Goods and
Services, at any time and without advance notice. You are advised that Content may include technical
inaccuracies or typographical errors. We give no warranty and make no representation, express or
implied, as to:
· the adequacy or appropriateness of the Goods and Services for your purpose;
· the truth of any information given on Our Website;
· any implied warranty or condition as to merchantability or fitness of the Goods and Services for a
particular purpose;
· compatibility of Our Website with your equipment software or telecoms connection;
· compliance with any law;
· Non-infringement of any right.
Our Website contains links to other websites. We have neither power nor control over any such website.
You acknowledge and agree that we shall not be liable in any way for the content of any such linked
website, nor for any loss or damage arising from your use of any such website.
We are not liable in any circumstances for special, indirect or consequential loss or any damages
whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of
contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the
purchase of Goods. In any claim against us, our liability is limited to the value of the goods you have
purchased which is the subject of the dispute.
Complaints
We aim to resolve any complaints you may have as fast as possible. Once a complaint has been
submitted to us in writing via contact@myspicemarket.com you will receive an acknowledgement of
receipt within 48 hours. If we are unable to resolve a complaint that you make within eight weeks, you
can take your complaint to Retail ADR. This is an independent organisation specialising in providing an
alternative dispute resolution service for consumers and retailers.
General
You may not transfer any of your rights under these terms and conditions to any other person. We may
transfer our rights under these terms and conditions where we reasonably believe your rights will not be
affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the
Website from the date of publication. Users should check the terms and conditions regularly to ensure
familiarity with the then current version.
These terms and conditions together with the Privacy Policy contain the whole agreement between the
parties relating to its subject matter and supersede all prior discussions, arrangements or agreements
that might have taken place in relation to the terms and conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no
third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any
provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required,
be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and
conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be
deemed a waiver of that, or any other, right or remedy.
These terms and conditions will be governed by and interpreted according to UK law. All disputes arising
under these terms and conditions will be subject to the exclusive jurisdiction of the UK courts.
